Petz Enterprises, Incorporated (PEI) is committed to establishing trusting relationships with our visitors and customers based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site http://www.petzent.com/. Because PEI wants to demonstrate its commitment to our users’ privacy, we have agreed to disclose its information practices and have its privacy practices reviewed for compliance by qualified third-party reviewers.
These reviews include:
- Personally identifiable information collected by PEI.
- Personally identifiable information collected by third parties through the Web site.
- The organization collecting the information.
- Use of the information by PEI.
- Sharing of user information by PEI.
- The choices available to users regarding collection, use and distribution of the information.
- Types of security procedures are in place to protect the loss, misuse or alteration of information under PEI control.
- Procedures that enable users to correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should contact:
Petz Enterprises, Inc.
Attention: Privacy
7575 West Linne Road
Tracy, CA 95304.
This policy covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.
Information Collection and Use
Information Collection
Petz Enterprises, Inc. is the sole owner of the information collected
on petzent.com. PEI collects information from our users at several different
points on our Web site.
Download
We request information from the user on our download form. A
user must provide contact information (such as name, email, and shipping
address). This information is used for follow-up of a customer’s
download.
Information Use
The information collected on our site is solely for the use of
Petz Enterprises, Inc. PEI will use this information for the purpose of
follow-up contact to user’s that have downloaded software from our
web site.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service provider
(ISP), referring/exit pages, platform type, date/time stamp, and number
of clicks to analyze trends, administer the site, track user’s movement
in the aggregate, and gather broad demographic information for aggregate
use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Service Announcements
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily suspended
for maintenance we might send users an email. Generally, users may not
opt-out of these communications, though they can deactivate their account.
However, these communications are not promotional in nature. [Users may
opt-out of these communications. Please see our Choice and Opt-out section.]
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we reply via
mail or phone.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may
need to disclose personal information when required by law wherein we
have a good-faith belief that such action is necessary to comply with
a current judicial proceeding, a court order or legal process served on
our Web site.
Aggregate Information (non-personally
identifiable)
We share aggregated demographic information with our partners and advertisers.
The type of information we collect is regional demographic information.
This is not linked to any personally identifiable information.
These are the instances in which we will share users’ personal information:
Third Party Intermediaries. We use an outside shipping company to ship
orders, and a credit card processing company to bill users for goods and
services. These companies do not retain, share, store or use personally
identifiable information for any secondary purposes.
Service Providers.
We partner with other third party Banks to provide specific services upon
request. When users enroll in these particular services, we share names,
or other contact information needed to establish an account which is necessary
for the third party to provide these services. These third parties are
not allowed to use personally identifiable information except for the
purpose of providing these services.
Business Transitions.
In the event Petz Enterprises, Inc. goes through a business transition,
such as a merger, being acquired by another company, or selling a portion
of its assets, users’ personal information will, in most instances,
be part of the assets transferred. Users will be notified via mail 30
days prior to a change of ownership or control of their personal information.
If as a result of the business transition, the users’ personally
identifiable information will be used in a manner different from that
stated at the time of collection they will be given choice consistent
with our notification of changes section.
Choice/Opt-out
Users who no longer wish to receive our promotional communications
may opt-out of receiving these communications by replying calling or writing
to us directly at (800)345-4337 Petz Enterprises, Inc., 7575 West Linne
Road, Tracy, CA 95304.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware
that we, Petz Enterprises, Inc., are not responsible for the privacy practices
of such other sites. We encourage our users to be aware when they leave
our site and to read the privacy statements of each and every Web site
that collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Surveys
From time-to-time our site requests information from users via
surveys. Participation in these surveys is completely voluntary and the
user therefore has a choice whether or not to disclose this information.
The requested information typically includes contact information (such
as name and shipping address), and demographic information (such as zip
code). Anonymous Survey information will be used for purposes of monitoring
or improving the use and satisfaction of this site. Users’ personally
identifiable information is not shared with third parties unless we give
prior notice and choice. Though we may use an intermediary to conduct
these surveys, they may not use users’ personally identifiable information
for any secondary purposes.
Security
This Web site takes every precaution to protect our users’
information. When users submit sensitive information via the Web site,
their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected computers. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, behind a locked door in a locked facility.
If users have any questions about the security at our Web site, users can send an email to privacy@petzent.com.
Correcting/Updating/Deleting/Deactivating Personal
Information
If a user’s personally identifiable information changes
(such as zip code, phone, email or postal address), or if a user no longer
desires our service, we provide a way to correct, update or delete/deactivate
users’ personally identifiable information. This can usually be
done by calling (800)345-4337. Or, contact us by postal mail to Petz Enterprises,
Inc., 7575 West Linne Road, Tracy, CA 95304.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places we deem
appropriate so our users are always aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We
will use information in accordance with the privacy policy under which
the information was collected.
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via mail. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Contact Information
If users have any questions or suggestions
regarding our privacy policy, please contact us at:
Phone: (800) 345-4337
Fax: (209) 835-2759
Email: privacy@petzent.comPostal Address:
Petz Enterprises, Inc.
7575 West Linne Road
Tracy, CA 95304
